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Key Features
The TeleCall Business-to-Business Package was designed to handle the complex and extensive data manipulation requirements of telemarketing/prospecting to businesses. It has been designed to be very flexible and easy to use. User defined data fields allow each user to easily customize the package to its specific requirements without the involvement of a professional programmer. The many "user friendly" features of the package are designed to help the Sales Representative increase sales productivity by allowing quick access and reference to prospects, customers, activity history, correspondence history, follow-up schedules, order history, quote history1 and much, much more. It is designed to increase management effectiveness by providing sales productivity and activity monitoring.Main Package Feature: Quick entry of activity notes for each client Quick inquiry access to prospect/customer information, including activity history (call notes, visits, etc.), correspondence history, tickle history, order history, quote history Selective printing of mail labels Printout access of prospect/customer :
Schedule future follow-up and callback Suspended activity: by all Users by specific User all date ranges by specific date range by all contacts by specific contact Follow-up Inquiry: by all Users by specific User all date ranges specific date range by all types of activities by specific type of activity
Prospect/Customer list management Menu and function key oriented for easy-to-learn and quick-to-use operation Can run on Unix based computers (1 to 500+ Users) The number of Users on the system may be easily expanded Letter and Literature fulfillment reporting Call/Mail list management includes ability to: create new call lists from existing prospect/customer data manually key new list data into system read acquired lists into the system from magnetic tape (with the proper tape drive equipment) segment large lists into several smaller lists merge several lists, or portions of lists, into a new list archive lists onto magnetic tape or tape cartridge view data from any record within a list print mail labels from list User defined scripting module with intelligent branching based upon responses: seminar scripting specials scripting convention scripting cold call scripting market survey scripting product survey scripting many more type of scripting "Hot Key" directly into Order Processing from User screen (Order Processing Interface Module Required) Although Telecall was primarily designed for Business-to-Business environments, it may also be used in a Business-to-Consumer environment if desired. Optional Features Availability of options compatible application software packages for: Order Processing/Invoicing
Package may be optionally customized by CDS to provide additional features.Reports: Prospect/Customer Listing by: Prospect/Customer Alpha sequence Prospect/Customer Numeric sequence Contact User Source Type Activity Listing by: Prospect/Customer Contact User Scheduled Follow-up Listing by :
Prospect/Customer Quotation History by: Prospect/Customer Contact User Prospect/Customer Order History by: Prospect/Customer Contact User Mail Labels from: Calling List Prospect/Customer File Calling List Company Contact Comments by: Prospect/Customer Contact User Master List of Prospect/Customers |
